Frequently Asked Questions

Q.  What kind of security do you have?
A.  Most storage facilities use typical latches that accommodate regular padlocks.  The problem is that padlocks can be cut with a simple pair of bolt cutters.  We take your security seriously so we use a unique locking mechanism that can’t be cut with bolt cutters.  We provide you with a “cylinder” lock that fits inside our unique latches rendering bolt cutters useless.  As an added bonus, we even supply the cylinder lock at no cost to you.  All we ask is that you return it when you leave.

Q.  Do you have problems with condensation in your units?
A.  No.  Even though they are not humidity controlled units (we don’t remove any humidity from the open air), we don’t have problems with condensation building up inside the units.  All our units use wood interior structure and a vapor barrier on the underside of the roof.  All this limits condensation normally associated with storage units using metal interior walls.  And because concrete floors can draw moisture, we recommend putting your items in plastic totes or putting some barrier under cardboard boxes or mattresses, something such as pallets or a plastic tarp as added protection.

Q.  Do you have 24 hour access?
A.  Yes, all our units have 24/7 access.  Each location is enclosed by chain link fence with barb wire on the top.  And each customer gets their own unique entry “code” to the electronic gate.  This way you can come and go as you please, and are not limited by our scheduling.

Q.  When are rent payments due?
A.  All rents are due on the first of the month, but to help out with customers varying income schedules, we give a five (5) day grace period.  This means rents are due on the first of the month, but you have until the 5th of the month to pay without any penalties.

Q.  How much would I need to move in?
A.  The price to move in depends on what size unit you choose. Prices are listed under the “Sizes” tab above. When you move in, you pay for the first month plus the $25 refundable security deposit. The rental rate listed on the “Sizes” tab already has sales tax built in, so you don’t have to worry about that. And since all rents are due on the first of the month (we also provide a 5 day grace period to pay without any penalty), if you move in any day other than the first day of the month, we prorate your second month to accommodate this. For example, if you move in on the 15th of a month, you pay for a full month up front, and would only owe for 1/2 a months rent the second month. Thereafter, the monthly rent would be the stated rate in your Lease Agreement.

Q.  What do you do for pest control?
A.  While mice occur in all parts of the world, we don’t like them in our storage units.  We are proactive with our preventative pest control methods and have bait stations on all four sides of every storage building and regularly fill them with a variety of mice/rat control substances.  By rotating the control substance, we reduce the possibility that the mice will become resistant to the control substance.  We also put our control substance in a bait station to reduce the chance of pets getting into the poison.  We put out enough poison to kill half the mice in Marion County.  But sometimes this still isn’t enough because people bring food substances into their storage units and unfortunately the mice like food better than our poison.  As always, we ask that you do not store ANY FOOD in the storage units, for everybody’s protection.

 

2 thoughts on “Frequently Asked Questions

    • Effective 1/1/14, you can now make payments online!! Go to http://www.emove.com and set up your payment. You can even have the system send you reminders, set up automatic payments, obtain tenant insurance, and more.

      You can also contact us at 740.382.6258 Monday – Friday from Noon – 4pm and we can take your payment over the phone.

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